Warranty Policy
Our warranty is in addition to your rights under the Consumer Protection Act, 2019, and does not limit them.
Effective date: [CONFIRM BEFORE LAUNCH: POLICY EFFECTIVE DATE]
01Duration
KRONOR watches are covered for [CONFIRM BEFORE LAUNCH: WARRANTY PERIOD] from the date of delivery.
02What is covered
[CONFIRM BEFORE LAUNCH: WHAT THE WARRANTY COVERS].
03What is not covered
[CONFIRM BEFORE LAUNCH: WARRANTY EXCLUSIONS]. These exclusions do not remove any right you have under law where a product is defective.
04Proof of purchase
Please keep your order confirmation email or invoice. Your order number is enough for purchases made on this website.
05How to make a claim
Contact [CONFIRM BEFORE LAUNCH: SUPPORT EMAIL (old site used inquiries@kronor.in — verify mailbox is live)] with your order number, a description of the problem and, if possible, photos or a short video. Choose “Warranty or service” on our contact form.
06Inspection and repair
We assess the issue and, if needed, arrange for the watch to reach us. We will tell you whether the issue is covered, and what we propose, before carrying out any work. If an issue is not covered, we will give you a quote and do nothing without your approval.
07Shipping for service
For covered claims, we [CONFIRM BEFORE LAUNCH: WHO PAYS SHIPPING FOR WARRANTY CLAIMS (recommended: KRONOR)]. We will confirm arrangements before you send anything.
08Remedies
For covered faults, we will repair the watch, or, if repair is not possible or practical, replace it with the same or an equivalent model, or refund you.
09Support
[CONFIRM BEFORE LAUNCH: SUPPORT EMAIL (old site used inquiries@kronor.in — verify mailbox is live)] · Warranty & Service guide · Grievance Redressal