CUSTOMER SUPPORT
Grievance redressal
If something has gone wrong, we want to put it right. This page explains how to raise a complaint and what to expect.
- Business
- KRONOR PRIVATE LIMITED (CIN U26520GJ2026PTC180716)
- Registered office
- BL 1, Aditya Nagar-1, Joshipura, Junagadh, Gujarat 362001, India
- Customer support
- [CONFIRM BEFORE LAUNCH: SUPPORT EMAIL (old site used inquiries@kronor.in — verify mailbox is live)]
- Grievance Officer
- [CONFIRM BEFORE LAUNCH: GRIEVANCE OFFICER NAME], [CONFIRM BEFORE LAUNCH: GRIEVANCE OFFICER DESIGNATION]
- Grievance email
- [CONFIRM BEFORE LAUNCH: GRIEVANCE OFFICER EMAIL]
- Hours
- [CONFIRM BEFORE LAUNCH: SUPPORT HOURS]
- 01
Contact support first
Most issues are resolved fastest by our support team. Use the contact form and choose “Complaint / grievance”, or email us.
- 02
Include the details
Your name, order number (if any), what happened, what you would like us to do, and any photos or documents.
- 03
Acknowledgement within 48 hours
We acknowledge every complaint within 48 hours of receipt and give you a reference.
- 04
Resolution within one month
We aim to resolve complaints as quickly as possible and in any case within one month of receipt, and will keep you updated.
Escalation
If you are not satisfied with the response from our support team, write to the Grievance Officer at the email above with your complaint reference. If you remain unsatisfied, you may approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or the appropriate Consumer Commission under the Consumer Protection Act, 2019. Nothing on this page limits your statutory rights.
Effective date: [CONFIRM BEFORE LAUNCH: POLICY EFFECTIVE DATE]