Cancellation Policy
Changed your mind? Here is how cancellation works.
Effective date: [CONFIRM BEFORE LAUNCH: POLICY EFFECTIVE DATE]
01How to cancel
Email [CONFIRM BEFORE LAUNCH: SUPPORT EMAIL (old site used inquiries@kronor.in — verify mailbox is live)] or use the contact form (choose “Cancellation”) with your order number. We confirm every cancellation request by email.
02When you can cancel
You can cancel [CONFIRM BEFORE LAUNCH: CANCELLATION WINDOW]. We do not charge a fee for cancelling within this window.
03After dispatch
Once an order has been dispatched it can no longer be cancelled, but you can refuse the delivery or return the watch under our Return & Refund Policy.
04Refunds for cancelled orders
For an approved cancellation, we refund the full amount paid, including any shipping charge, [CONFIRM BEFORE LAUNCH: REFUND METHOD] [CONFIRM BEFORE LAUNCH: REFUND PROCESSING TIMELINE].
05Unavailable products
If an item becomes unavailable after you order, we will tell you and cancel that item with a full refund. We never substitute a different product without your agreement.
06Payment failures and duplicate payments
If a payment fails, no order is created. If an amount is debited for a failed payment, it is normally reversed automatically by the payment provider or your bank. If you are charged twice for the same order, contact us: we will verify with the payment provider and refund the duplicate in full.
07If we cannot fulfil your order
We may cancel an order if we cannot fulfil it — for example because of stock, an unserviceable address, a pricing error or suspected fraud. We will tell you why and refund the full amount paid.