HELP
Shipping & delivery
Everything that happens between your order and your wrist. The formal terms are in our Shipping Policy.
- Where we deliver
- [CONFIRM BEFORE LAUNCH: DELIVERY REGIONS]
- Shipping charge
- [CONFIRM BEFORE LAUNCH: SHIPPING FEE] — always shown at checkout before payment
- Processing time
- [CONFIRM BEFORE LAUNCH: ORDER PROCESSING TIME]
- Delivery estimate
- [CONFIRM BEFORE LAUNCH: DELIVERY ESTIMATE AFTER DISPATCH]
- Cash on delivery
- Not currently offered
- 01
Order confirmed
Once our payment provider confirms your payment, you receive an order confirmation by email.
- 02
Prepared & packed
Your watch is checked and packed for transit.
- 03
Dispatched
You receive the courier name and tracking number by email. Status is also visible on Track your order.
- 04
Delivered
The courier may ask for an OTP or signature. Please inspect the outer packaging on delivery and tell us immediately if it is damaged or tampered with.
If something goes wrong
Delayed
If your order hasn't arrived within the estimate, contact us with your order number and we will chase the courier.
Wrong address
Contact us as soon as possible. We can update the address until the order is dispatched.
Damaged or lost
Tell us promptly with photographs. Lost and transit-damaged shipments are our responsibility to resolve.
Support: [CONFIRM BEFORE LAUNCH: SUPPORT EMAIL (old site used inquiries@kronor.in — verify mailbox is live)] · Contact form