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Returns & refunds
A clear process, start to finish. The formal terms are in our Return & Refund Policy.
- Return window
- [CONFIRM BEFORE LAUNCH: RETURN REQUEST WINDOW]
- Condition
- Unworn, unaltered, with all tags, packaging, documents and accessories
- Return shipping
- [CONFIRM BEFORE LAUNCH: WHO PAYS RETURN SHIPPING]. Always free for damaged, defective or incorrect items.
- Refund to
- [CONFIRM BEFORE LAUNCH: REFUND METHOD]
- Refund timing
- [CONFIRM BEFORE LAUNCH: REFUND PROCESSING TIMELINE]
- 01
Request
Email us or use the contact form with your order number and the reason. Choose “Return or refund”.
- 02
Approval & pickup
We confirm eligibility and share return instructions or arrange a pickup.
- 03
Inspection
When the watch reaches us, we check its condition against the policy and tell you the outcome.
- 04
Refund
Approved refunds are processed to your original payment method and we email you the reference.
Refund, exchange, repair — what's the difference?
Refund
You return the watch within the return window and get your money back.
Damaged / incorrect
If the watch arrives damaged, defective or isn't what you ordered, we replace it or refund you.
Warranty repair
A fault that appears later is handled under the warranty — repair or replacement.