Shipping & Delivery Policy
How we deliver your order, and what happens if something goes wrong.
Effective date: [CONFIRM BEFORE LAUNCH: POLICY EFFECTIVE DATE]
01Where we deliver
[CONFIRM BEFORE LAUNCH: DELIVERY REGIONS]. We currently deliver only within India. If your PIN code cannot be serviced, we will tell you before dispatch and refund you in full.
02Shipping charges
Shipping is charged at [CONFIRM BEFORE LAUNCH: SHIPPING FEE]. The shipping charge is always shown at checkout before you pay. There are no other delivery charges.
03Order processing
Orders are processed within [CONFIRM BEFORE LAUNCH: ORDER PROCESSING TIME] after payment is confirmed. Orders are not processed until the payment provider confirms payment.
04Delivery timelines
Once dispatched, orders typically arrive [CONFIRM BEFORE LAUNCH: DELIVERY ESTIMATE AFTER DISPATCH]. Timelines are estimates and can vary by location, holidays and courier operations.
05Dispatch confirmation and tracking
When your order is dispatched we email you the courier name and tracking number. You can also check status at Track your order.
06Changing your address
Contact us as soon as possible. We can change the delivery address until the order is dispatched. After dispatch we will try to help via the courier, but cannot guarantee a change.
07Delays
If your order is delayed beyond the estimate, contact us and we will follow up with the courier. If delivery is delayed beyond the stated delivery period for reasons within our control, you may cancel and receive a full refund.
08Failed delivery attempts
Couriers usually attempt delivery more than once. If delivery fails because no one is available or the address cannot be reached, the shipment may be returned to us. We will contact you to arrange re-delivery. If the failure was due to incorrect information you provided, reasonable re-delivery charges may apply and will be agreed with you in advance.
09Incorrect or incomplete addresses
Please check your address carefully. We are not responsible for delays caused by incorrect or incomplete address details, but we will work with you to resolve them.
10Lost or damaged shipments
Please inspect the outer packaging on delivery. If it is damaged or appears tampered with, note it with the courier if possible and contact us within 48 hours with photographs. Shipments lost or damaged in transit are our responsibility: we will replace the item or refund you in full.
11Support
Delivery questions: [CONFIRM BEFORE LAUNCH: SUPPORT EMAIL (old site used inquiries@kronor.in — verify mailbox is live)] or our contact form.