Return & Refund Policy
We want you to be sure about your watch. This policy explains when and how you can return it, and how refunds work. It does not affect your statutory rights.
Effective date: [CONFIRM BEFORE LAUNCH: POLICY EFFECTIVE DATE]
01Eligible products
All KRONOR watches purchased directly from this website are eligible for return under this policy, subject to the conditions below.
02Return window
You may request a return within [CONFIRM BEFORE LAUNCH: RETURN REQUEST WINDOW] of delivery. The delivery date is the date recorded by the courier.
03Condition of the watch
- Unworn and unaltered — no scratches, marks, resizing or adjustments beyond trying it on.
- Any protective film and tags still attached.
- Returned with its original box, packaging, documents and accessories.
- Not damaged after delivery.
04How to request a return
Email [CONFIRM BEFORE LAUNCH: SUPPORT EMAIL (old site used inquiries@kronor.in — verify mailbox is live)] or use our contact form (choose “Return or refund”) with your order number, the item and the reason. Please do not send anything back until we confirm the return and send instructions.
05Return shipping
For change-of-mind returns, return shipping is [CONFIRM BEFORE LAUNCH: WHO PAYS RETURN SHIPPING]. For damaged, defective or incorrect items, we cover return shipping in full. Please pack the watch securely in its original packaging; we recommend a trackable service if you are sending it yourself.
06Inspection and approval
When the watch reaches us, we inspect it against the conditions above and email you the outcome. If a return is not approved, we explain why and send the watch back to you.
07Refunds
Approved refunds are issued [CONFIRM BEFORE LAUNCH: REFUND PROCESSING TIMELINE] [CONFIRM BEFORE LAUNCH: REFUND METHOD]. We email you the refund reference. Your bank or payment provider may take additional time to show the credit. For change-of-mind returns, the refund covers the price of the watch.
08Damaged, defective or incorrect items
If your watch arrives damaged, defective, not as described, or is not the item you ordered, contact us as soon as possible — ideally within 48 hours of delivery — with your order number and photographs. We will arrange collection at no cost and offer a replacement or a full refund, including any shipping charges. These rights do not depend on the standard return window.
09Missing items
If something is missing from your package, contact us within 48 hours of delivery with photographs of the package and contents. We will investigate with the courier and send the missing item or refund it.
10Warranty issues
A fault that appears after the return window is handled under our Warranty Policy (repair or replacement), not as a return.
11Refunds, exchanges and repairs
A refund returns your money. An exchange for a different watch is handled as a return and a new order. A repair or replacement under warranty fixes a fault that develops in normal use.
12Help and escalation
Contact [CONFIRM BEFORE LAUNCH: SUPPORT EMAIL (old site used inquiries@kronor.in — verify mailbox is live)]. If you are unhappy with the outcome, see Grievance Redressal.